Orbitz is a travel booking website that allows users to search for and book flights, hotels, car rentals, and vacation packages. Like any company that provides a service, Orbitz is not immune to complaints from its customers. Some common complaints about Orbitz include issues with booking and reservation changes, difficulty in obtaining refunds, and problems with customer service.
One of the most common complaints about Orbitz is the difficulty in making changes or canceling a reservation. Some customers have reported that they have had trouble making changes to their flights or hotels, or that they have been charged fees for making changes to their reservations. This can be frustrating for travelers who have unexpected changes in their plans and need to make adjustments to their bookings.
Another common complaint about Orbitz is the difficulty in obtaining refunds. Some customers have reported that they have had trouble getting refunds for cancelled flights or hotels, or that they have been charged fees for cancelling their reservations. This can be particularly frustrating for travelers who have experienced unforeseen circumstances that have forced them to cancel their trip.
In addition to issues with booking and reservation changes, some customers have also reported problems with Orbitz's customer service. Some have complained that it is difficult to get in touch with customer service representatives, or that they have had poor experiences when they have contacted Orbitz for assistance. This can be frustrating for travelers who are trying to resolve issues with their bookings or who have questions about their reservations.
Despite these complaints, it is important to note that not all customers have had negative experiences with Orbitz. Many people have used the website successfully to book flights, hotels, and other travel arrangements, and have had positive experiences with the company. However, it is clear that there are some ongoing issues that Orbitz needs to address in order to improve the customer experience.
In conclusion, Orbitz is a popular travel booking website that has helped many people plan and book their vacations. However, like any company, it is not immune to complaints from its customers. Some common complaints about Orbitz include issues with booking and reservation changes, difficulty in obtaining refunds, and problems with customer service. It is important for Orbitz to address these issues in order to improve the customer experience and maintain the trust of its users.
Orbitz Review: Ticket credits.
Do something else avatar image Your estimated wait time: about 15 minutes. How do I know I can trust these reviews about Orbitz? I booked not realizing it was the exact same flights I had been looking at, but on a different day. We could have been stranded in a foreign country because the shuttle service did not pick us up, and when we tried to contact Grayline shuttle service - no one answer the phone! After explaining the situation she said that there was nothing Orbitz could really do because the original flight I was booked on was canceled so I assumed I just had bad luck. This was done withouth the courtesy of a CALL, EMAIL or notification of any kind. I got several explanations for my case, but browsing the web, I can see that all the explanations I got were not really valid. Patsy Jawo x Read full review of Orbitz I have used Orbitz to book airplane tickets in US, and had no issues or problems.
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Date of experience:November 06, 2022 they change your price after reservations…No customer support to correct Avoid Orbitz as they change your price mid reservations. And, of course, if you want to take advantage of your ports of call for shopping, excursions like swimming with dolphins or taking a guided tour, you'll want to budget for that as well. Everything was showing correctly. They went even further, telling us again the flight Orbitz "booked" didn't exist. Upon calling their customer service department, which required a total hold time of 1 hour and 15 minutes my husband is standing in the airport the whole time PANICKING, not knowing what was going on I was told that they believed it was a fraudulently purchased ticket because of my husband's nationality being Nigerian. I informed them to cancel my reservation and remove the 5 charges off my credit card immediately. Read full review of Orbitz I had a very similar experiance in December 2010.
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Not only did your supervisors in Orbitz TLC misguide me but also I had to resort to literally begging for a solution so that I could make it home in time to visit an ailing family member. I resent email saying I did already call their phone support without success. A few days later, I double checked departure times and found, to my great surprise, the reservation downgraded to business class. So Ann told you that you needed to purchase the ticket first When I asked her, she said: "Yes, you can. We do apologize for your inconvenience however on the part of Orbtiz, we strictly do not provide any confidential information to third party as our agents don't have any capacity to even see your complete credit card information, it is masked in our end and we can only see the last four digits for security verification.
