Westjet corporate culture. Case Study Corporate Culture at WestJet 2022-10-11
Westjet corporate culture
WestJet is a Canadian airline that was founded in 1996 with the goal of providing affordable, low-cost flights to travelers. Over the years, the company has grown significantly and now operates flights to over 100 destinations in North America, Central America, the Caribbean, and Europe. In addition to its focus on providing affordable air travel, WestJet has also built a strong corporate culture that prioritizes customer service, teamwork, and innovation.
One of the key elements of WestJet's corporate culture is its focus on customer service. The company's slogan is "Owners Care," which reflects the company's commitment to treating its customers with respect and providing them with a positive travel experience. This focus on customer service is evident in the company's policies, such as its flexible cancellation and change policies, as well as its efforts to make the check-in and boarding process as smooth and efficient as possible.
In addition to its focus on customer service, WestJet's corporate culture also emphasizes teamwork and collaboration. The company encourages its employees to work together and support one another in order to provide the best possible service to its customers. This culture of teamwork is fostered through various initiatives, such as team-building activities and training programs that promote collaboration and communication among employees.
Innovation is another important aspect of WestJet's corporate culture. The company is constantly looking for ways to improve its operations and provide a better experience for its customers. This focus on innovation is evident in the company's adoption of new technologies, such as its use of electronic ticketing and online check-in, as well as its efforts to reduce its environmental impact through initiatives like its carbon offset program.
Overall, WestJet's corporate culture is one that is focused on providing excellent customer service, fostering teamwork and collaboration among employees, and embracing innovation. These values have contributed to the company's success and have helped it become a leader in the airline industry.
Corporate Culture at childhealthpolicy.vumc.org
Scholars show that the performance of people in a participative environment is better in comparison to that where participative management is little. The aim of establishing such a culture was to ensure the creation of a fun environment for both the customers and employees. Deductively, it is hard for an organization to sustain its culture if it expands to other countries due to the difference in cultural dimensions, thinking patterns among others that are associated with the expansion. At the same time, some of the employees were fueling unionization in the company, which could have a major impact on its culture in times to come. Cost structure fuel, labour, airport. Employees were allowed to make certain decisions, especially in the customer service department.
Corporate Culture at WestJet childhealthpolicy.vumc.org
When WestJet was incorporated in 1996, the founders were of the view that culture was the one element of an organization that could not be duplicated and that it was a way of differentiating WestJet from the competitors. Organizations adopt several strategies so as to sustain a culture. Such a society has many professions that men and women share. To maintain a collaborative culture, WestJet leaders demonstrated a constant commitment to these values. Their commitments and plans are normally flexible. Provide potential leaders with mentors.
Arguably, the expansion will be associated with a corresponding social and economic fragmentation, and thus the company will have to adopt new strategies and approaches that are dissimilar to those in the original culture in handling the new challenges Muscalu, 2014. Profits were shared across all tiers of their team, and leaders focused on engaging their employees in an environment that was transparent, informal, and fun. Employee involvement refers to the practice of regarding each employee as unique and involving them in different organizational practices. Global Journal of Business Research, 7 4 , 61-70. This shift will transfer some authority from top to the bottom, and consequently, the organization will attain a new equilibrium between strict and fluid structure.
Turnover and Absenteeism — will it have an impact? It is the management philosophy and shares the high relatedness to contemporary era in which the human capital has gained the strategic importance. Journal of Health Management, 17 1 , 42-50. Involving pilots in the solution will guarantee buy-in on the revised contract. In a highly-competitive landscape, WestJet was able to sustain their upward pitch by having a culture of responsibility and cooperation, allowing them to deliver excellent customer service without increased costs. These underlying assumptions, beliefs and values contribute to the unique and distinct psychological and social environment. Main Body Creation and sustenance of the culture at the WestJet Airlines Arguably, WestJet Airlines has one of the best organizational cultures, not only in Canada but also in the entire world. If WestJet cannot maintain its culture it risks losing their competitive advantage and exposing the company to a variety of risks.
Case Study Corporate Culture at WestJet
Senior and subordinate leaders to also hold mandatory training sessions. This paper considers WestJet Airlines on a discussion of culture in organizations. Action Plan WestJet needs to revise the details of the contracts. The communication that an organization or society uses is dependent on the culture. Cultures and organizations: Software of the mind Vol.
Westjet: Building a High
In this essay, the reader will be able to recognize the organizational culture of Etihad Airways, which is one of the biggest well-known airways in the airline industry. People living in a synchronous time culture prefer working on a number of projects at the same time. WestJet believe that if they treat employees very well, employee would treat customers better and finally benefits profits. WestJet encouraged a culture of participation and commitment and gave prime importance to empowered and happy employees, as it believed that these employees would provide customers with a good experience. Beddoe expected the corporate culture to bring out the best in people. In an organization with highly internally driven organizational culture, the employees believe that they know the explicit and implicit needs of customers and act accordingly. The airline also faces intense competition from other low cost airlines forcing it to extensively invest in product differentiation to counter the competition.
Corporate Culture at WestJet
. If cost-leadership strategies can be implemented by numerous firms in an industry, or if no firms face a cost disadvantage in imitating a cost-leadership strategy, then being a cost leader does not generate a sustained competitive advantage. The culture ensures that the relationship among employees is informal such that employees can call the top executives by their first name hence the creation of a warm environment. A weak culture has a negative impact on the employees. Threats Losing culture due to growth; lose market share. Demand heavily relies on economy. Its culture not only ensured its initial success, but still provides a source of sustained competitive advantage today.
Organizational Culture of WestJet Airlines Information Technology Governance and Corporate Strategy
Some of the strategies that an organization can use to maintain a strong culture include employee involvement programs such as empowerment and participative management among others. KEPT THE EMPLOYEES CONNECTED There were some formal groups in the company to address employee grievances and encourage employee participation. The flight claimed the lives of 11 people, including the captain, and 105 passengers received serious or minor injuries, including the first officer and flight attendants NTSB, 1999. The WestJet store sells everything Westjet. Executive VP of People. The reason behind the success is the unique and powerful organizational culture.
Corporate Culture at WestJet
Our group chose Etihad Airways Ford Motor Company's Organizational Culture 1064 Words 5 Pages Ford Motor Company's various leveled society affects the affiliation's drive toward higher execution to perform its vision of industry organization. When WestJet was incorporated in 1996, the founders were of the view that culture was the one element of an organisation that could not be duplicated and that it was a way of differentiating WestJet from the competitors. British Cultural differences in thinking patterns According to Nisbett 2003 , culture affects the thinking patterns of an individual. Overall analysis The overall analysis suggests that these individual cultural dimensions also interact with each other. WestJet is a prime example where culture can be a source of competitive advantage.