Dunkin' Donuts, also known simply as Dunkin', is a global chain of coffee and doughnut shops that has been in operation for over 70 years. With over 11,000 locations worldwide, the company has a diverse workforce and a variety of job positions available. In this essay, we will explore the job design at Dunkin' Donuts and how it contributes to the success of the company.
At the core of Dunkin' Donuts' job design is a focus on customer service. All employees, regardless of their specific role, are expected to provide excellent service to customers and ensure that they have a positive experience at the store. This includes greeting customers as they enter, taking orders accurately and efficiently, and ensuring that the store is clean and well-maintained.
One key aspect of job design at Dunkin' Donuts is the use of clear job descriptions and responsibilities. Each employee has a specific job title and a set of tasks that they are responsible for completing. This helps to ensure that everyone knows exactly what is expected of them and can focus on their specific duties.
Another important aspect of job design at Dunkin' Donuts is the use of standard operating procedures (SOPs). These detailed instructions outline the specific steps that employees should follow in order to complete tasks and provide excellent customer service. This helps to ensure that all employees are working in a consistent and efficient manner, which helps to improve the overall customer experience.
In addition to customer service, safety is also a major focus of job design at Dunkin' Donuts. Employees are trained in food safety and hygiene practices to ensure that the food and drinks served to customers are safe and of high quality. This includes wearing appropriate personal protective equipment, maintaining a clean and organized workspace, and following proper food handling procedures.
Overall, the job design at Dunkin' Donuts is geared towards ensuring that customers have a positive experience at the store and that the company's products are of high quality. By providing clear job descriptions, using standard operating procedures, and focusing on customer service and safety, Dunkin' Donuts is able to attract and retain talented employees who are dedicated to providing excellent service to customers. This, in turn, helps the company to achieve its business objectives and maintain its position as a leading global chain of coffee and doughnut shops.
Job Design : Dunkin Donuts Stores Essay
Make sure you include all the helpful materials so that our academic writers can deliver the perfect paper. To capitalize upon its success in the Midwest region in the five new locations opening up over the course of the next two years requires playing to the organization's strengths in terms of the quality and efficiency of service it offers at a relatively low price. You will be playing a key role in this expansion for growth. It would help to boost organizational efficiency and productivity. Comparing with other companies by simply calling a friend that work in a similar company for example, Starbucks, to ask questions on how they prepare or create positions. I shall operate the branches with a number of managers as well as use simple structures.
However, Anderson 2018 notes that companies in similar fields do not necessarily have to adopt the same organizational structure. Police Organizational Structure Paper 1229 Words 5 Pages The use of communication and unity are the key characteristics for a well- run organization. The new district manager will be given complete control, authority, and responsibility to structure, staff and operate the five new locations. However, the main aim of the whole job analysis is to ensure enough and right number of employees is in every station to avoid overworking individuals in some stores and giving less work to other stores. No need to torture yourself if finance is not your cup of tea. It must involve the employees into the decision making process and make them feel that they are the part of the organisation. Our academic writing service got you covered! Concerning the organizational design of the district, the five stores should be arranged in a divisional structure, with each location being a machine bureaucracy.
Use video conference to eliminate the distance problem and we can gather managers in all over the country. There may be some deviations in the organizational design of the specific stores in the district that will help them operate better. Those that fail to make employee retention a priority are at risk of losing their top talented people to the competition. A new District Manager will be needed for these new locations and will present many new opportunities. Researchers claim that a company is most likely to achieve success when significant attention is given to such features as organizational and job designs Baack et al. Introduction to psychology 11th ed. LV started its operations in the transportation sector before venturing into the leather and fashion.
What if the paper is plagiarized? In addition to a globally recognized brand, the company has achieved wide-ranging success in spite of the implementation of a premium pricing strategy. Ă‚ Ă‚ Ă‚ Track the progress You communicate with the writer and know about the progress of the paper. These are some steps that should be taken to make the work environment more effective when it involves racial discrimination. Good organizations make employee retention a core element of their talent management strategy and organizational development process. Eventually, it will be possible to train current staff to take these positions, but initially, the district manager should hire experienced workers immediately.
There are many things that I now have to take care of as a District Manager with being responsible for five different stores; I will work hard at making each store as successful as possible to achieve this; by utilizing the vast support network and franchising experience… Starbucks: Major Changes In The Coffee Market EXECUTIVE SUMMARY Coffee market is continuously changing and this section include the marketing plan to show where Starbucks stands in this current market. The appraisal shall be simple as well as designed to include all performance areas. Using the Dictionary of Occupational Titles U. A poor recruitment and selection process may be costly to the organization. Statistics We boast of having some of the most experienced statistics experts in the industry. It increases their on-the-job productivity and encourages them to perform better.
The company will conduct a preliminary interview to eliminate applicants who do not satisfy the basic recruitment standards. European Journal of Business and Management, 5 4 , 137-144. The organizational structure is geographic, and decision making is mainly centralized with respect to strategy, and many operational decisions even at the local level come with strong guidance from head office. In turn, the coach will receive feedback from the coachee, which will lead to a great deal of appreciation. Must include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center. The food chain also serves bagels and baked products with a wide variety of iced and hot beverages. You have been recognized for successfully managing all key components of your store and have successfully managed key business drivers such as cash, profits, growth, asset utilization, and people.
Whereas the success and the perforce of the emerging branches to be started would rely on the qualities as well as the efforts of all the stakeholders involved, the concept of management would be very significant in the provision of other performance associated and developmental qualities. It will use referrals to hiring employees for the new establishments. The goal is to expand their business and ensure that it experiences stable growth. A thorough job description is needed for successful branch management. Organizational Design and Further Development A considerable amount of preparation is required to produce a successful organizational design. Starbucks is well known for its exceptional coffee products and is regarded as the company that has revolutionized coffee business. Dunkin Donuts will adopt job enrichment design as it facilitates employee motivation and growth and development that are vital in curbing turnover.
The Case of Dunkin' Donuts: Organizational Structure
Boone, Words: 1632 Length: 6 Pages Topic: Careers Paper : 39836689 The employee does, however, receive recognition and has the possibility of extrinsic rewards such as pay raises and promotions. The job design that will be used in the expansion of Dunkin Donuts is job engineering. Employees will be encouraged to refer potential applicants to the company. Job Design—Explain your chosen job design including job analysis, job description and job specification. Health Promotion Practice, 20 3 , 455—465.
Job Description and Specification Jobs should be described as being oriented around preparing food, greeting and waiting on customers, handling the cash register, opening and closing, and cleaning. Opening New Dunkin Donuts Locations Student 's Name: Course Name and Number: Instructor 's Name: Date Submitted: The process of opening new subsidiaries of a company is usually tricky because without serious organization and management the project can make the company incur losses. Each facility will comprise a general manager, who will be responsible for overseeing operations. Psychology While psychology may be an interesting subject, you may lack sufficient time to handle your assignments. They are reliable, and you can be assured of a high-grade paper. The new branches would not be left out in the consideration of the concepts of quality as well as market performance. Thus, employers ought to introduce workers to challenging assignments as they continue gaining experience.
