Dunkin' Donuts is a well-known chain of coffee shops and fast food restaurants that has been in operation since 1950. The company has a long history of success, and a key factor in this success has been its organizational design.
At the heart of Dunkin' Donuts' organizational design is a hierarchical structure, with a clear chain of command and decision-making authority. At the top of the organization is the CEO, who is responsible for setting the overall strategic direction of the company and making key decisions. Beneath the CEO are a number of senior executives, who are responsible for managing specific areas of the business, such as finance, marketing, and operations.
Underneath these senior executives are a number of managers, who are responsible for overseeing the day-to-day operations of specific stores or regions. These managers are responsible for ensuring that stores are well-run, that employees are properly trained and motivated, and that customers are satisfied.
At the bottom of the organizational structure are the front-line employees, who are responsible for interacting with customers, taking orders, and preparing food and drinks. These employees are often the face of the company, and their performance is critical to the success of the business.
One of the key strengths of Dunkin' Donuts' organizational design is its focus on standardization. The company has a clear set of policies and procedures that are followed in every store, which helps to ensure consistent quality and customer service. This standardization is also aided by the use of technology, such as computerized point-of-sale systems and inventory management software, which help to streamline operations and ensure that stores are running efficiently.
Another key aspect of Dunkin' Donuts' organizational design is its commitment to employee development and training. The company recognizes that its employees are a critical part of its success, and invests in training programs to ensure that they have the skills and knowledge they need to do their jobs effectively. This investment in employee development helps to create a positive work culture and contributes to the overall success of the business.
In summary, Dunkin' Donuts' organizational design is characterized by a hierarchical structure, a focus on standardization, and a commitment to employee development and training. These elements have helped to make the company a leading player in the fast food and coffee shop industries, and have contributed to its long-term success.
Job and Organizational Design in Opening New Dunkin’ Donuts Locations, Case Study Sample
The employees shall learn from the daily job experiences. The main departments in the new locations will be accounting, sales, human resource, and marketing and production department. Each employee will undergo orientation for the position they are Plan for New Dunkin Donuts Locations 4 Ario, B. Departmentalization by Product Multiproduct firms use departmentalization by product, in which all activities related to a prod- uct or service are placed in one department under one executive or senior manager. By examining the job design requirements for employees, housed through a Machine Bureaucracy with an organic, decentralized structure that will allocate for a workforce that is adaptable and flexible. The organizational design shall encourage work specialization in various departments. Ultimately, this system is better despite its issues because, as Stanford 2018 notes, one has to make tradeoffs with design choices.
What are the three steps of job design? The appraisal shall be simple as well as designed to include all performance areas. Divisions are cre- ated or acquired to serve a market and are given operating control to make decisions appropriate to meeting the needs of that market. When should professional bureaucracy be used? At the Walmart superstore, the manager does not even know the names of all employees. The job description will enable the potential employee to understand what exactly the job will entail. Front-line supervisors in the company will experience the same situation.
The mechanic who has been asked to assist in the transmission repair should do so until the chore has been successfully completed. She began her career as a salesperson vending basic insurance products to individuals. As depicted in Figure 3. Over the years, two major perspectives regarding the nature of authority and its sources have emerged. The division of operational functions makes units independent concerning each other: this means that each of them can act as an autonomous unit, without coordinating their actions. The coffee makers will discard any coffee that is not served within 20 minutes after preparation Rangaswamy, 2012. The goal is to expand their business and ensure that it experiences stable growth.
The Case of Dunkin' Donuts: Organizational Structure
Having complete autonomy and authority over these new stores will ensure I have a major position in this growth expansion. The local dry cleaner, the corner restaurant, the auto repair shop, and many others are likely organized as simple structures. A wall would separate the two operations to grant both privacy and some level of noise control, especially for those who conducted business by telephone. Description: Since Louis Vuitton was established in 1854, it remained at the top of the transportation industry. When an environmental crisis emerges, one natural tendency is to develop a new department or buffer to defend against the threat.
When a negotiator on behalf of the manufacturing company bargains with a union, the mediator working to coordinate the bargain- ing session becomes a boundary spanner. The franchise managers shall choose the best candidates after the phone interviews. As a result of my store performing exceptionally, I am honored to have been recognized for coaching, managing, leading, training, and staffing skills, I have been promoted to District Manager. For example, a health care organization of any size has differentiation. The shift leader is also important.
While this company has more than 12,000 locations in 36 countries, it still cannot compare to the reach and global brand awareness of Starbucks. For example, 3M may subdivide its operations into strategic business groups organized by type of product: sticky duct tape, Scotch tape , magnetic DVDs, recording tape , and cleaners. Now, however, her insurance provider offered Monica the opportunity to increase her business. Two main elements in the organizational structure are centralization, which is how much input employees have when decisions are being made, and the level of formalization which is how rules and communication within the company are carried out Marasi et al. Training and Performance Appraisals The market is changing rapidly due to changes brought about by the emerging technologies. The product line held a major share of the disposable pen market.
Organizational Structure And Behavior For Dunkin' Brands
The bakers will serve the baked goods to the customers. As a result, adhocracy structures are difficult to establish and to dismantle once they are operating. These steps are necessary for the realization of somewhat greater employee satisfaction, which is an important element when it comes to increasing challenge and responsibility of one's work in the new …show more content… For example, each location will have employees specialized in cooking, packaging, sales, and marketing of beverages and food to be produced, but with regards to the existing design in conventional locations. These core elements then dictate the design of the organizational structure. The departmental heads will have the authority to command and direct the subordinate employees in the respective departments.
With that said, there will still be a need for specialist staff to oversee the entire location, people who have a background in management. The employees will receive trainings on the preservation of the environment. Job Description After the job analysis has been settled and agreed upon, we must create a job description. Below the pyramid and the junior employees who will be responsible for various tasks as shown in the chart above. Role ambiguity can create tension and stress for some individuals. We do so many things that are extremely important. Remaining flexible and adaptable best serves that type of opera- tion, at least in terms of profits, growth, and other measures of company success.
The Organzing and Staffing Plan for New Dunkin Donuts Locations
The five functions of effective management 2nd ed. The first is used for smaller organizations, where everyone reports to the owner or manager, and there is little formalization. I shall utilize the job fairs and the internet for the recruitment strategy. Learn More Finally, the behavioral factors will also define job design at the new plants. All applicants must have quality customer service attitudes to even be considered for a position within the franchise. Crew members will be responsible for delivering great and friendly guest experiences. As such, the design of the entire system is best suited for the divisional structure approach.
Recruiting and Selecting- Posting new job positions on the company website, as well as on Monster and Indeed and other job search engines, with an easy link that redirects the applicant to a page where they can apply online is an effective and easy way to recruit potential candidates. For many years, the military was used as a prime example of a mechanistic organization. Proper job design involves job analysis, job descriptions, and job specification. Parity of authority and responsibility means that equal levels of both are placed in each job or position in the organization. Organizational design is the process by which managers make specific organizing choices that result in a particular kind of structure for the company.