Undercover Boss is a television show in which high-level executives go undercover in their own companies, working alongside their employees in various entry-level positions to see firsthand how their businesses operate and to identify any problems that may exist. In the episode featuring Diamond Resorts, CEO Mike Flaskey went undercover to see how the company's timeshare resorts were being run and to get a better understanding of the challenges and issues facing the employees who work there.
Flaskey began his undercover mission by posing as a new employee at the company's flagship property in Las Vegas, where he worked alongside the housekeeping and maintenance staff. He quickly learned that many of the employees were struggling with low pay, long hours, and a lack of support from management. One employee, a housekeeper, told Flaskey about the difficulties she faced in trying to support her family on her low wages, and another employee expressed frustration about the lack of training and support he received as a new member of the maintenance team.
As Flaskey continued his undercover mission, he also learned about the challenges faced by the sales team at Diamond Resorts. Many of the sales reps were under intense pressure to meet high quotas and were struggling to balance their sales duties with their personal lives. One employee confided in Flaskey about the difficulty of trying to sell timeshare vacations to skeptical customers, while another complained about the lack of transparency in the company's sales processes.
Despite the challenges he encountered during his undercover mission, Flaskey was impressed by the dedication and hard work of the employees at Diamond Resorts. He was particularly touched by the passion and commitment of the sales team, who he saw as the driving force behind the company's success.
In the end, Flaskey returned to his executive role and implemented a number of changes to address the issues he had identified during his undercover mission. He increased employee pay, implemented better training and support programs, and worked to create a more transparent and fair sales process. He also made an effort to better communicate with and listen to the concerns of his employees, recognizing the important role they play in the success of Diamond Resorts.
Overall, the episode of Undercover Boss featuring Diamond Resorts was a revealing and eye-opening look at the challenges faced by employees at the company. It showed the importance of taking the time to listen to and address the concerns of employees, and the positive impact that can have on the overall success of a business.
